Fix Guide
Shopify Shipping Not Working?
Shipping errors are one of the most common ecommerce issues. Customers reach checkout but cannot complete their order because shipping rates are missing or incorrect. This can happen suddenly after a settings change, an app installation, or a theme update.
Common causes
- Shipping zones not configured correctly for destination
- Carrier integration errors or API timeouts
- App conflicts modifying shipping rate calculation
- Theme customisation blocking the shipping rate display
- Weight-based rules set up incorrectly
- Free shipping thresholds misconfigured
Quick checks
- 01Verify shipping zones include the destination country
- 02Check product weight settings are not zero or blank
- 03Confirm carrier integration credentials are valid
- 04Test checkout using a new, simple product
- 05Disable recently installed apps and retest
When to get expert help
If the issue persists after completing these checks, deeper investigation is required. Complex issues often involve code-level conflicts that cannot be resolved without direct store access.